SHIPPING & CUSTOMER SATISFACTION STANDARDS
Fast, tracked delivery — and a promise behind every order.
Every order is handled through a single, documented fulfillment process. Here’s exactly what happens after you place it, how to track it, and how easy it is to return.
Order Processing & Dispatch
Orders are confirmed by email within minutes and routed to fulfillment the same day. Orders placed before 2:00 PM ET on a business day are dispatched within one business day; weekend and holiday orders enter the queue the next business morning.
- Picked and packed from live inventory — we never list what we can’t ship.
- Bedding is sealed in moisture-resistant wrap; electronics ship in padded, double-walled cartons.
- Every parcel is scanned against the order manifest before it leaves the dock.
Delivery Timelines
We ship to all U.S. states and Canadian provinces with fully tracked services.
- United States: Standard delivery in 3–5 business days. Expedited 1–2 business day options at checkout.
- Canada: Tracked delivery in 5–9 business days. Any duties & taxes are calculated transparently at checkout — no surprises at the door.
- Free shipping: Standard shipping is free on all orders over $150; the threshold is always shown in your cart before payment.
Package Tracking
A tracking number is emailed the moment your parcel is scanned by the carrier, and it’s always available under Orders in your account.
- Follow every scan event from our warehouse to your door.
- If tracking hasn’t updated in 3 business days, contact us and we’ll open a carrier trace on your behalf — you never have to chase a carrier yourself.
30-Day Returns & Satisfaction Guarantee
We want you to keep products because they work for you — not because returning them is a hassle.
- Window: 30 days from delivery to start a return.
- Condition: Unused items in original packaging qualify for a full refund.
- Refunds: Issued to your original payment method within 3–5 business days of inspection.
- How to start: Open a request from your account or contact support for a prepaid label where eligible.